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Frequently Asked Questions

FAQ Topics

My Account & My Orders

Q What is my Account?
Q How do I know my order has been confirmed?
Q Can I order a product that is 'Out of Stock'?


Q Is it necessary to have an account to shop on Lylablanc?
Q How do I pay for a Lylablanc purchase?
Q Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Lylablanc?
Q How do I pay using a credit/debit card?
Q Is it safe to use my credit/debit card on Lylablanc?
Q What steps does Lylablanc take to prevent card fraud?
Q Can I use my bank's Internet Banking feature to make a payment?
Q Can I make a credit/debit card or Internet Banking payment on Lylablanc through my mobile?
Q What is Cash on Delivery?
Q How do I place a Cash on Delivery (C-o-D) order?
Q How do I make a payment using credit card EMI option?

Gift Voucher

Q How do I buy/gift an e-Gift Voucher?
Q How do I make a purchase with an e-Gift Voucher?
Q Does an e-Gift Voucher expire?
Q Can I use promotional codes with e-Gift Vouchers?
Q Is there a limit on how many e-Gift vouchers I can use on a single order?

Order Status

Q How do I check the current status of my orders?
Q When and how can I cancel an order?
Q How does the delivery process work?
Q How can I track the delivery of my order?

Cancellations & Returns

Q Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.
Q What are the checks done by Lylablanc while accepting (picking up) a return product from the customer?
Q What is Lylablanc's Friendly Returns policy?
Q What is Lylablanc's Replacement Guarantee?
Q Where can I find the Return Policy?
Q When are returns not possible?
Q Do I have to return the free gift when I return a product?
Q Can I return part of my order?
Q I have requested a replacement, when will I get it?
Q I've still not received the refund to my bank account. Why?
Q What is the pickup process? Why have I been asked to ship the item?
Q I have changed my mind and would like to retain the product. What do I do?
Q When are Refunds provided?
Q How do I cancel an order?
Q How long will it take to process my cancellation request?