My Account & My Orders
What is my Account?
'My Account' allows you complete control over your transactions on Lylablanc. It is help you for the following:
How do I know my order has been confirmed?
Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Lylablanc
Is it necessary to have an account to shop on Lylablanc?
You can shop on Lylablanc by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Lylablanc account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.
How do I pay for a Lylablanc purchase?
Lylablanc offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Lylablanc's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Lylablanc?
There are NO hidden charges when you make a purchase on Lylablanc. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India and 21 other countries.
Is it safe to use my credit/debit card on Lylablanc?
Your online transaction on Lylablanc is secure with the highest levels of transaction security currently available on the Internet. Lylablanc uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Lylablanc are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Lylablanc take to prevent card fraud?
Lylablanc realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
Can I use my bank's Internet Banking feature to make a payment?
Yes. Lylablanc offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
Can I make a credit/debit card or Internet Banking payment on Lylablanc through my mobile?
Yes, you can make credit card payments through the Lylablanc mobile site and application. Lylablanc uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
What is Cash on Delivery?
If you are not comfortable making an online payment on Lylablanc.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
How do I place a Cash on Delivery (C-o-D) order?
All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery".
How do I make a payment using credit card EMI option?
At present we do not have credit card EMI option. Once this option is available we will update it on our website.
How do I buy/gift an e-Gift Voucher?
How do I make a purchase with an e-Gift Voucher?
IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.
Does an e-Gift Voucher expire?
Yes. All e-Gift Vouchers expire 1 year from the date of their issue.
Can I use promotional codes with e-Gift Vouchers?
Yes, by all means!
Is there a limit on how many e-Gift vouchers I can use on a single order?
You can combine a maximum of 15 Gift Cards in a single order at the time of checkout. In case you wish to redeem more number of Gift Cards on a single order, please add your Gift Cards to the Wallet.
How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.
How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when we ship your consignment and will also be provide a tracking number.
How can I track the delivery of my order?
All items sold by sellers on Lylablanc are delivered through reputed courier partners. You will be provided a Tracking number for your order by the respective courier service provider.
Cancellations & Returns
Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 3 working days. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
What are the checks done by Lylablanc while accepting (picking up) a return product from the customer?
Returns Pick-Up and Processing.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
What is Lylablanc's Friendly Returns policy?
All products sold on Lylablanc are brand new and 100% genuine. In case the product you received is Damaged', Defective or Not as Described, our Returns policy has got you covered.
What is Lylablanc's Replacement Guarantee?
If you have received a product in a damaged or defective condition or if it is not as described, you can make use of Lylablanc's Replacement Guarantee to get a brand new replacement at no extra cost.
Where can I find the Return Policy?
Please click here to learn more about return policy, where you can see the return policy terms and condition.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns Write to us at email@example.com in case you want to raise a dispute. Lylablanc looks at each dispute on a case-by-case basis and tries to be fair to customer. Sellers are subject to final consent from Lylablanc for settling the dispute.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What is the pickup process? Why have I been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.